Enterprise-Grade Trust & Security
Your data is protected by industry-leading compliance certifications, military-grade encryption, and AI-powered monitoring that never sleeps.
SOC 2 Type II Certified
Every layer of our infrastructure holds SOC 2 Type II certification — database, backend, and frontend
End-to-End Encryption
AES-256 encryption at rest and TLS 1.3 in transit protect your data at every stage
AI-Powered Monitoring
Dedicated AI agents perform hourly health checks, automated backups, and real-time anomaly detection
Compliance Certifications
Every layer of our infrastructure is independently audited and certified. We don't just claim security — we prove it.
Database & Authentication
SOC 2 Type II · HIPAA Eligible
All customer data is stored in SOC 2 Type II certified infrastructure with row-level security enforcing strict tenant isolation.
Application Infrastructure
SOC 2 Type II Certified
API servers and data processing pipelines run on SOC 2 Type II certified infrastructure with private networking and encrypted connections.
Edge Network & CDN
SOC 2 Type II · ISO 27001
Application delivery through ISO 27001 and SOC 2 Type II certified edge network with automatic HTTPS and DDoS protection.
Payment Processing
PCI-DSS Level 1 Certified
All payment data is handled by a PCI-DSS Level 1 certified processor. Fathom never stores credit card numbers.
Detailed compliance documentation, vendor security assessments, and SOC 2 audit reports available upon request during the sales process.
Data Protection Architecture
Security is built into every layer — from network transport to database storage, with zero-trust principles throughout.
Encryption at Rest
AES-256All stored data is encrypted using AES-256 — the same standard used by government agencies and financial institutions worldwide.
Encryption in Transit
TLS 1.3Every data transmission is secured with TLS 1.3, the latest transport layer security protocol, preventing interception and tampering.
Tenant Isolation
Row-Level SecurityEach manufacturer's data is logically isolated at the database level using row-level security policies. Your data is completely invisible to other tenants.
Access Control
RBACRole-Based Access Control with token-based authentication ensures users only see data they're authorized to access. Every API call is authenticated and logged.
What We Process
- Publicly available business data (practice names, addresses, websites)
- AI-generated prospect scores and sales intelligence
- Rep search queries and platform usage data
- Business contact information from public sources
What We Never Store
- Protected Health Information (PHI) — no patient data, ever
- Social Security numbers or government IDs
- Credit card numbers (handled exclusively by our PCI-DSS certified payment processor)
- Personal medical records or treatment data
Your Data Doesn't Just Sit There. It's Actively Guarded.
Most platforms encrypt your data and call it a day. We deploy dedicated AI agents that monitor your account health and infrastructure integrity around the clock.
Quinn
AI Client Success Agent
Your dedicated AI client success agent monitors account health daily — tracking rep adoption, flagging usage anomalies, and generating proactive health reports before issues become problems.
- Daily account health monitoring
- Rep usage tracking and adoption alerts
- Automated weekly performance reports
- Proactive support escalation
Argus
Infrastructure Guardian
Our always-on infrastructure guardian performs hourly health checks across every system, verifies backups daily at 2AM, and triggers instant alerts the moment anything looks unusual.
- Hourly platform health checks
- Automated daily backup verification
- Real-time anomaly detection
- Instant SMS incident alerts
Questions About Security?
We're happy to walk your IT or compliance team through our security architecture, provide documentation, or answer any questions about how we protect your data.
Security documentation available upon request • SOC 2 Type II audit reports available under NDA